Shipping and Return Policy
1. Shipping
- Order Processing: Orders are processed within 2-3 business days after payment confirmation. During peak seasons or promotional periods, processing may take additional time.
- Shipping Methods: We offer standard and express shipping through trusted carriers such as USPS, UPS, or FedEx. Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the package.
- Estimated Delivery Times:
- Standard Shipping: 3-7 business days.
- Express Shipping: 1-3 business days.
- Note: Delivery times may vary due to unforeseen circumstances such as weather conditions or carrier delays.
- International Shipping: At this time, we only ship within the United States.
2. Returns and Exchanges
We are happy to accept returns and exchanges. If you are not completely satisfied with your purchase, please review our terms:
- Return Period:
- Contact us within: 3 days of delivery.
- Ship items back to us within: 5 days of delivery.
- Cancellations: We do not accept cancellations. However, please contact us if you have any problems with your order.
- Items Not Eligible for Return or Exchange:
- Custom or personalized orders due to their unique nature.
- Return Conditions:
- Buyers are responsible for return shipping costs.
- If the item is not returned in its original condition, the buyer is responsible for any loss in value.
- Return Process:
- Contact Us: Email us at hutsulshopus@gmail.com with your order number and the reason for the return.
- Receive Confirmation: We will provide you with instructions on how to return the item.
- Ship the Item: Properly package the item and send it to the address provided.
- Refunds: Once the returned item is received and inspected, we will process your refund to the original payment method within 7-10 business days.
3. Additional Information
- Order Tracking: Once your order has been shipped, you will receive an email with a tracking number to monitor your package.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately to resolve the issue.
- Contact Information: For any questions, please reach out to us at hutsulshopus@gmail.com or call us at +1 847 791 64 65.